General Terms, Conditions & Policies

General Terms & Conditions - All Rentals


The present terms and conditions for the provision of vacation rental services establish the contractual basis between Katherine & Simon LDA (also known as Arrifana Retreat), hereinafter referred to as “Company” or “Arrifana Retreat”, and the client guest accountable for the reservation, hereinafter referred to as “Client”, “Customer” or “Guest”. The client is accountable and liable for acts of the whole group that is with him, despite all guests being jointly responsible for the reservation.


To make a vacation rental reservation, hereinafter referred to as “reservation”, the client declares to accept in full the present contractual conditions, which shall constitute the vacation rental agreement.


1. Online reservations

The Arrifana Retreat  websites (https://arrifanaretreat.bookeddirectly.host/ and https://arrifanaretreat.com/) enable you (also referred to as “customer” hereafter) to check the accommodation offerings and availability of Vacation Rentals and submit an online reservation request. On completion of the reservation process, the Reservations Management System will transmit an online or email confirmation of your reservation. A reservation is only valid when a confirmation e-mail has been received by the customer. Additional products, services, special requests or accommodation must be requested and confirmed by the customer directly with a Arrifana Retreat  representative including, for example: extra bedding, baby bed, highchair, etc.


2. Rental Prices

The prices indicated on the Arrifana Retreat website or communicated via e-mail or telephone by a Arrifana Retreat representative for products and services are subject to availability. Taxes and service charges are only included if indicated in the rate policy.


3. Payment

It will be necessary for you to provide credit card details to secure a reservation. Processing of payment information is handled via the third-party payment service provider Stripe. Stripe has been audited and certified as a PCI compliance Level 1 service provider, which means it must undergo an annual compliance report and routine security scans and tests. Stripe encrypts all customers’ credit card numbers and stores decryption information separately. The payment details may then be used by Arrifana Retreat for payment of a deposit (if any) as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.

 

4. Cancellations and Amendments

Typically, Arrifana Retreat’s standard cancellation policy is as follows:


For Villa vacation rentals, to receive a full refund you must cancel at least 30 days before check-in. If you cancel between 14 and 30 days before check-in, you will be refunded 50% of the total. Less than 14 days before check-in, no refund.


You should make any cancellations or amendments to your reservation using the same Arrifana Retreat channel through which you booked, either online, email or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective policy as advised at the time of booking.


5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. Arrifana Retreat retains official records of reservation transactions, including details of dates of stay and room, product and/or service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Arrifana Retreat’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.


6. Early Departure

There are no full or partial refunds in the event of early departure.


7. Currency

Reservations will be charged in the property’s local currency (EUR) as shown on the Arrifana Retreat website or given over e-mail or telephone at the time of booking. If payment occurs in another currency, a foreign currency transaction may be charged by your card provider. A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.


8. Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the property’s check-out time on the day following the day of arrival. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.


 9. Overbooking

In the event that a guest cannot be accommodated due to the unlikely event of an overbooking or an unforeseen circumstance, Arrifana Retreat will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which Arrifana Retreat is unable to accommodate such guests.


10. Special Requests

Arrifana Retreat will strive to honor any request for specific room types, bed types, other special requests and will confirm such arrangements at the time you make your request or reservation. Until specific confirmation is issued then your request cannot be guaranteed.


11. Pets

NO PETS. All properties have a strict no pets policy. Except for service animals or approved support animals for persons with disabilities, no pets are allowed (even temporarily) anywhere in or about the rental property without prior written authorization from Arrifana Retreat. Care and feeding of stray or unauthorized animals or pets is prohibited. If an animal has been on the premises of the rental property, deodorizing and/or deep cleaning will be required to protect future renters from possible health hazards. If you or any occupant is found to be in possession of any prohibited animal(s), the customer may be charged a fee of no less than 200 Euro per incident and may result in immediate cancellation of your reservation.


12. Functions

Parties, events, and large gatherings of any kind (for example, bachelor, bachelorette, stag, on-site weddings, etc.) are strictly prohibited at the Vacation Rental. Any small gathering must comply with house rules which are set regarding Noise, the Neighborhood and Visitor numbers. 


13. External services

The Arrifana Retreat property at which you stay may advertise the opportunity to purchase products or services from independent third-party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, charters, surf lessons, etc. (“external services”). The following provisions apply to all external services:


(i) All information on the Arrifana Retreat website or otherwise communicated by Arrifana Retreat regarding external services has been provided to Arrifana Retreat by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Arrifana Retreat and is for general guidance only. Arrifana Retreat does not make any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.


(ii) Arrifana Retreat acts solely as intermediary introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and Arrifana Retreat does not have any other involvement in or control over the provision of external services. Consequently, Arrifana Retreat will not have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.


It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.


14. Obligations of the Customer (Guest)

You (the customer / guest) agree to the terms and conditions imposed by Arrifana Retreat including the adherence to House Rules (provided electronically on our website located at the bottom of this page). You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.


You understand that any violation of Arrifana Retreat’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation.


15. Arrival procedure at Check-In

The check-in time is between 4:00pm and 9:00pm. However, depending on availability, it is possible to make an early check-in or a late check-in, however this must be requested to and confirmed by Arrifana Retreat at least 24 hours prior to arrival. A Arrifana Retreat representative will meet you at the property at time of check-in to perform a quick walk-through, explain any key details of the property and answer any questions. If check-in is made via remote access such as key lock-box or entry code, Arrifana Retreat will be available for assistance via the phone number provided under “Contact Details” section below. A phone call, message or a visit will be made the following day with the purpose of answering any questions or address any special needs / requests.


Under the laws in force in Portugal, the foreign clients are as of now informed that they should present at the check-in an identification document - Passport or Citizen Card / Driving License for citizens UE citizens, whose identification data have to be communicated by the company to the Foreigners and Borders Service (AIMA / SEF).



16. Departure procedure and Check-Out

The customer must check-out and leave the accommodation until 10:00am. Depending on availability, it is possible to make a late check-out, however this must be requested to and confirmed by Arrifana Retreat at least by 10:00am on day prior to departure date.


To check-out the customer must:

-     Check that they did not leave any belongings in the accommodation

-     Leave furniture and equipment of the accommodation in the same place as where they were found at arrival

-     Remove and take all garbage to central trash and recycling locations in town

-     Clean any remaining dirty dishes and/or start dishwasher prior to departure

-     Clean the barbeque (if any) if it was used

-     Close water taps

-     Switch off lights and electrical equipment

-     Switch off air conditioning equipment (if any)

-     Close all doors and windows

-     Leave keys (if any) in the key lock-box (if any) and any extra sets of keys on the kitchen table

-     Communicate any and all damaged caused to the property during their stay, whether accidental or otherwise.


When check-out is performed solely by the customer, Arrifana Retreat will conduct a subsequent verification of the accommodation. If any excess damages are noted, a report will be sent to the client of damage encountered as well as their appreciation for the purposes of compensation.


17. Privacy and data protection

Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.


Your privacy is important to us. This notice applies to all information collected or submitted on the Arrifana Retreat websites and/or email. Arrifana Retreat uses a secure server to ensure all client information is safe. All client’s information is kept in-house and strictly confidential. The personal information collected from you during reservation processing (name, address, phone numbers, email address, etc.) is used exclusively for contract and reservation purposes. We do not share this information with outside parties except to the extent necessary to complete that reservation with Stripe the third-party payment processing platform (as mention above in the “Payment” section). Lastly, we use email addresses to answer inquiries received and send out Arrifana Retreat newsletters if the customer opts-in.


18. Intellectual Property Rights

‘Arrifana Retreat’ has trademark protection. Any copyright and other intellectual property in the content and materials on the Arrifana Retreat website remains with Arrifana Retreat. Downloading, copying or otherwise using any material on the Arrifana Retreat website is permitted only for private use and limited to the sole purpose of making a Arrifana Retreat reservation.


19. Force Majeure

Arrifana Retreat will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of ARRIFANA RETREAT . Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.


20. Limitations

Arrifana Retreat nor other providers of products or services related to the reservations platform are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, Arrifana Retreat nor any other providers of products or services related to the reservations platform are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the reservations platform, or by any technical or human error that may occur in the processing of any information related to the reservations platform and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws.

Arrifana Retreat may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.


21. Governing Law and Conflict Resolution

In the event of conflicts or disputes related to this contract or related to it, the parties agree henceforth to use mediation in the first instance and, if this proves to be inconclusive, the arbitration of the Chamber of Commerce of Lisbon, which will exclusively apply its regulation, as well as the Portuguese law applicable to the matter, with the costs being the loser party’s responsibility.


22. Contact Details

Arrifana Retreat – Urbanização Vale da Telha, 8670-156 Aljezur - +351 961 100 477


Any queries arising from these Reservations Terms and Conditions should be sent by email to: Arrifanaretreat@gmail.com

House Rules - All Rentals


Complying with these House Rules at the Vacation Rental Property is a requirement of the vacation rental agreement. Failure to adhere to the below House Rules may result in penalties such as deductions from the security deposit or additional fees at check-out (if applicable).


1.          General Requirements

  • All Guests (and any Visitors) must comply with all House Rules and any other instructions from the Property Manager: Kate Warren (or other Arrifana Retreat representatives) during their stay; and
  • Guests must notify the Property Manager of any disputes or complaints from neighbors as soon as reasonably practicable.


2.          Noise and the Neighborhood

  • Guests and Visitors must keep noise to a minimum as not to disturb the occupants of neighboring properties – especially during nighttime / quiet hours of 11:00pm and 7:00am, upon arrival through departure;
  • Guests are fully responsible for the safety and security of their children at all times, as well as any disturbance caused to other residents in the Neighborhood;
  • Excessive noise is prohibited at all times and may result in termination of the vacation rental agreement, eviction, loss of rental paid and extra charges which may be deducted from the security deposit or additional fees at check-out (if applicable).


3.          Visitors

  • Maximum number of guests is indicated in the reservation confirmation received by the booker. Maximum number of visitors (day visitors) is limited to six (6).
  • Guests are responsible for ensuring maximum visitor numbers are not exceeded and that Visitors are complicit with these House Rules.
  • Any additional overnight guests, in excess of what has been made on the initial reservation, must be communicated to the Property Manager, approved in advance and may be subject to an additional fee.


4.          Functions

  • Parties and large gatherings of any kind are strictly prohibited at the Vacation Rental, and
  • Any small gathering must comply with other house rules set regarding Noise, the Neighborhood and Visitor numbers.


5.          Parking

  • Guests and any Visitors are to comply with parking regulations and other requirements set out below and show consideration to neighbors and other vehicles, and
  • Parking arrangements at the Vacation Rental are as follows:
  • Onsite parking is available in the Vacation Rental’s driveway or designated parking spot(s) in front of the property.
  • Street Parking is available on the road in front of the Vacation Rental. Please comply with local traffic rules and laws when parking on public roads.


6.          Garbage and Recycling

  • Guests and their Visitors are to dispose of Garbage and Recycling in accordance with the usual practice at the Vacation Rental (as set out below) in the allocated trash cans, and excess rubbish must not be left in public or common areas.
  • Garbage and recycling arrangements at the Vacation Rental are as follows:
  • During your stay, accumulated Garbage and Recycling should be taken to the Garbage and Recycling Points located throughout Vale da Telha or Arrifana. Please contact your host for the location of the nearest Garbage and Recycling Point.
  • Upon check-out, do not leave your garbage (including opened food or drink items) and recycling in the Vacation Rental. They must be taken to the Garbage and Recycling Point.


7.          Plumbing, Septic System and Bathrooms

  • The Vacation Rental is on its own Septic System and has sensitive plumbing.
  • Toilets: Only flush toilet paper and natural waste down the toilets. Do not flush any items such as tampons, sanitary napkins, diapers, q-tips, towels, wipes or any other “flushable” items. Discard these and all other items into the trash bins.
  • Sinks: Do not put down the drain food debris, cooking oils, grease, coffee grounds or chemicals.
  • When taking a shower, please leave the bathroom window cracked open after use so that the humidity does not build up in the bathrooms.


8.          Security

  • Anytime Guests leave the Vacation Rental, it is their responsibility to ensure all windows and doors are closed/locked to maintain security and prevent rain and water damage.
  • Guests must switch off lights, air conditioning (if any), fans, heating and electronics when not in use to promote energy saving. It is not permitted to leave the air conditioning (if any) on when Guests are absent from the Vacation Rental.
  • Guests are responsible for the safety and security of babies and children at all times.


9.          Outside Areas

  • Guests must supervise babies and children at all times when using the deck area and other outside facilities.
  • In case of bad weather (i.e. wind, rain, storms, etc.) please ensure you close the deck umbrellas to avoid breakage.


10.     Swimming Pool (if any)

  • For safety reasons, it is not permitted to use any glassware in or around the pool area.
  • Guests must supervise babies and children at all times when using the Swimming Pool.


11.     Wetsuits, Surfboards, Beach Equipment and Sand

  • Do not rinse your wetsuits, surfboards, or other beach equipment in the swimming pool (if any), pool shower (if any) or inside the vacation rental (i.e. not in the sinks, bathrooms or showers).
  • Only use the outdoor water faucet / hose to rinse off sand and other debris.
  • Hang your wetsuit outside to dry on the provided drying racks and/or clothes lines.
  • Try to make an effort to leave all sand outside. Please ensure every Guest and/or Visitors rinses off the sand from their feet at the outdoor water faucet and shakes out their clothes and towels before entering the Vacation Rental to limit sand deposits inside.


12.     Smoking and Illegal Substances

  • Smoking is not permitted inside the Vacation Rental.
  • Cigarette Butts must be disposed of properly (i.e. in ashtray) and not thrown on the property grounds. Failure to do so will result in a deduction from the security deposit or additional fees at check-out (if applicable).
  • No illegal substances are allowed on the premises.


13.     Pets

Pets are not permitted at the Vacation Rental.


14.     Barbecue (BBQ)

  • Guests and Visitors shall use the BBQ area at their own risk.
  • Do not leave the BBQ unattended while in use.
  • Gas BBQ – after use, turn off all valves on the grill and turn off the valve on the propane bottle.
  • Charcoal BBQ
  • Do not throw BBQ ashes in the environment! The Vacation Rental is in a high fire-risk zone.
  • Dispose BBQ ashes in the provided rubbish bins. All BBQ ashes must be fully extinguished and cool prior to disposal.


15.     Damages and Breakages

  • All Damages and Breakages must be reported to the Property Manager as soon as reasonably practicable. Failure to report them will likely result in a penalty deduction from the security deposit or additional fees at check-out (if applicable).
  • To avoid Damages and Breakages, no furniture is to moved from one room and placed in another or outside prior to agreement.
  • No bathroom towels are to be removed from the property (i.e. not for beach use). 


16.     Check-out Arrangements

  • Check-out time is set for 10:00AM. 
  • Please be sure you do a few housekeeping tasks before you leave the property:
  • Take out the trash to the Garbage and Recycling Point, see section 6 above.
  • Wash any dishes you have used and/or start diswasher.
  • Clean BBQ (if used)
  • Turn off the lights, air conditioning (if any), heating (if any) and any electronics.
  • Make sure the windows are closed and the doors are locked.
  • Return main keyset to the lockbox and leave any secondary keyset on the kitchen table.


17.     Emergency Contact Details

  • In the event of an emergency, dial 112 for Police, Ambulance and Fire from your mobile phone.
  • In the event of an emergency relating to the Vacation Rental, your emergency contact is:
  • Kate Warren            +351 961 100 477
  • OR: Local Host communicated to you on your check-in date.


18.     Compliance

  • Breach of any of these House Rules is a breach of the Terms and Conditions of occupancy as per the Rental Agreement.
  • Failure to comply with these House Rules may result in a fine deducted from the security deposit or additional fees at check-out (if applicable).
  • The Owner and Property Manager reserve the right to terminate permission to occupy and to evict from the Vacation Rental any Guests and/or Visitors who refuse to follow the House Rules or who cause a nuisance to the neighbors or other residents of the community.